Shipping & Delivery
Effective Date: March 31, 2026
Last Updated: March 31, 2026
Welcome to OralPaw. These Terms of Service (“Terms”) govern your use of our website at www.oralpaw.com (the “Site”) and any purchases made through the Site.
By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use the Site.
Use of the Site
You agree to use this Site only for lawful purposes and in a way that does not violate any applicable laws or the rights of others. You may not misuse the Site, attempt unauthorized access, interfere with its operation, or use the Site to transmit harmful code.
Products and Orders
OralPaw sells pet-related products through this Site. We may update, change, or discontinue products, prices, or content at any time without notice.
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or inaccurate product information.
Pricing and Payment
All prices shown on the Site are listed in the currency displayed at checkout. You agree to provide current, complete, and accurate billing, shipping, and payment information for all purchases.
If there is an error in pricing or product information, we reserve the right to correct it and cancel or revise any affected order.
Shipping and Delivery
We will make reasonable efforts to process and ship orders within the estimated timeframes shown on our Site. However, delivery times are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by carriers, customs, weather, or other events beyond our reasonable control.
Returns and Refunds
Returns, refunds, and exchanges are subject to our Return & Refund Policy. Please review that policy before making a purchase.
Product Use
OralPaw products are intended for pet care and hygiene purposes only and should be used as directed.
Our products are not intended to diagnose, treat, cure, or prevent any disease, and nothing on this Site should be considered veterinary or medical advice. If your pet has a medical condition or experiences any adverse reaction, stop use and consult a licensed veterinarian.
Intellectual Property
All content on this Site, including text, images, logos, graphics, product descriptions, and design, is owned by or licensed to OralPaw and may not be copied, reproduced, distributed, or used without our prior written permission.
User Content
If you submit reviews, comments, photos, or other content to us, you grant us the right to use, reproduce, publish, and display that content in connection with our business and marketing.
You are responsible for ensuring that any content you submit is lawful, accurate, and does not violate the rights of any third party.
Disclaimer of Warranties
This Site and all products and services provided through it are offered on an “as is” and “as available” basis, to the fullest extent permitted by law.
We do not guarantee that the Site will always be uninterrupted, secure, error-free, or free from harmful components.
Limitation of Liability
To the fullest extent permitted by law, OralPaw shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products.
Our total liability for any claim relating to the Site or our products shall not exceed the amount you paid for the product giving rise to the claim.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site means you accept the updated Terms.
Contact Us
If you have any questions about these Terms, please contact us at:
ZHENGCUICUI GLOBAL TRADE LTD
Website: www.oralpaw.com
Email: support@oralpaw.com
Address: 69 Aberdeen Avenue, Cambridge, England, CB2 8DL